LEGAL
Refund Policy
Returns, refunds and cancellations — kept simple.
In short
- Store items: return them within 30 days of delivery for a refund. If something arrives damaged or wrong, we'll make it right at our cost.
- Monthly gifts: cancel any time from your profile page; you won't be charged again.
- If you're charged by mistake, tell us and we'll refund it.
- Just email contact@honestapologist.com. A real person reads every message.
1. Store orders
We pack and ship orders ourselves, to the United States, Canada, the United Kingdom and Australia, for a flat shipping charge shown at checkout.
- Changed your mind? Email us within 30 days of delivery, then send the item back unused and in its original condition. We refund the item price once it arrives. The original shipping charge and the cost of sending it back are yours.
- Damaged, faulty or not what you ordered? Email us within 14 days of delivery with your order details and a photo. We'll send a replacement or give you a full refund including shipping, whichever you prefer, and you won't need to pay to return anything.
- Never arrived? If your order hasn't arrived within 30 days of dispatch, contact us and we'll replace or refund it.
Please email us before sending anything back: we'll reply with where to send it and match it to your order.
2. Monthly gifts and member resources
- Cancel any time. Use Manage subscription on your profile page. Cancelling stops all future charges.
- Changed your mind about starting? If you email us within 14 days of your first monthly gift, we'll refund it.
- Earlier months aren't refunded, because your gift has already supported the work. The exception is any charge made in error, for example after you cancelled, or a duplicate. Tell us within 60 days and we'll refund it.
- Member downloads are available while your monthly gift is active, and access ends when it does.
3. One-time donations
Donations are voluntary gifts and are not tax-deductible. If you gave the wrong amount, or gave by mistake, email us within 30 days and we'll refund it.
4. How refunds are paid
Refunds go back to the card or payment method you used, through Stripe. Once we've issued one, it usually reaches your account within 5–10 business days, depending on your bank.
If something goes wrong with a payment, please contact us before disputing it with your bank. We'll almost always be able to fix it faster.
Nothing in this policy limits any rights you have under the consumer law where you live.
5. Contact
See also our Terms of Use and Privacy Policy.